Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

You will need to have the receipt or proof of purchase.

To start a return, you can contact us at sales@mpcgold.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Please note that all returns need to be sent to the following address: 3850 Royal Ave, Simi Valley, CA, 93065, United States

You can always contact us for any return questions at sales@mpcgold.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at sales@mpcgold.com.